Frequently asked questions#
Getting started with Anaconda#
What do I get from this tier that I don’t get from the free tier (Anaconda Distribution)?
Secure access to our commercial package repository, with a new URL and token for access
Compliance for commercial use according to the Anaconda Terms of Service
Ability to leverage mirroring software to create copies of the commercial package repository (Site license only)
Policy filters and virtual channels (Business tier only)
Can I still keep my Anaconda Distribution account?
Yes, as long as your Anaconda Distribution account is used for non-commercial activities.
Does my personal email address associated with my account follow me to my corporate membership?
It can, but Anaconda recommends using your corporate email so your admin can track all tokens in use.
Setting up and managing your Anaconda account#
How do I verify my account?
Accounts will be verified through a link sent to the account email address.
What happens if I do not receive an email verification?
Ensure the email did not go to your spam folder. If it is not there either, please submit a ticket.
What happens if I get an error after clicking the verification link?
Please submit a ticket for account-related questions.
How do I reset my password?
From your profile in the top-right corner, click Profile in the dropdown, then click Update Password. Once you have reset your password, click Save Changes.
If you are unable to access your account, click Forget your Password? on the sign in page. Enter the associated email address to receive a link to reset your password.
Does my password expire?
Never!
Will I remain logged in until I log out? In other words, how long can I leave my computer idle before I need to log in again?
If you are not actively using Anaconda, you should remain logged in for about one hour. After that, you will need to sign in again.
Setting up and managing your Anaconda profile#
How do I access my profile?
In the top-right corner of your dashboard, click the circle containing your initials. Then, select Profile from the dropdown.
How do I add a profile picture to my profile?
Currently adding a profile picture to your profile is not available. This functionality will be part of a future release.
How do I manage my marketing email preferences?
You can update your opt-in or opt-out preferences by navigating to Privacy & Security from your Profile. Once there, click Manage Email Preferences.
The email preferences page will open in a new tab. Make any changes you’d like, and then click Update My Preferences to save.
How do I change my industry and company size?
You can change your industry and company size by navigating to your Account Settings page. Once there, update your details in the Industry and Company Size cells, and then click Save Changes.
How do I assign a new account admin?
Complete the following steps as an admin:
Navigate to your Organizations page, then select your organization. From the Users tab, you can assign a new account admin by clicking the action icon in the Actions column and selecting Assign as Account Admin.
The person you’ve assigned to account admin will receive an email notifying them that their role has been changed.
Authenticating Anaconda#
What happens if I lose my token?
You can request a new token by navigating to Token from your Profile. Once there, click the Request New Token button. You will receive a new access token in an email shortly thereafter.
Note
Requesting a new token will revoke and deactivate your existing token’s access. Please make sure to reconfigure your .condarc file after replacing your private token by running the conda token set <TOKEN> command.
Do I ever need to update my access token?
If you are transitioning from an individual user license to a site license, you will need to update your access token.
What if I need multiple access tokens, say, for a team of users?
For now, you need to create a new account to obtain a new access token.
What happens if someone else uses my token?
You can request a new token by navigating to Token from your Profile. Once there, click the Request New Token button. You will receive a new access token in an email shortly thereafter.
Note
Requesting a new token will revoke and deactivate your existing token’s access. Make sure to reconfigure your .condarc file after replacing your private token by running the conda token set <TOKEN> command.
How do I prevent unauthorized access?
Keep your access token private and secure.
What do I do if my access token does not work?
Please submit a ticket for account-related questions.
When does my token expire?
Your token will expire either one month after your subscription has ended or immediately when your subscription is cancelled.
Setting up my access#
Can I add support to my subscription?
Yes. This is done via a sales agreement. Please contact sales at sales@anaconda.com.
How do I obtain my access token?
A private token will be sent to the email address you provided once you have subscribed.
How do I activate my account?
If you have not downloaded Anaconda installers yet, you can get them here. To authenticate Anaconda, please refer to the Authenticating Anaconda section in the Quickstart guide for detailed instructions.
How do I add repo.anaconda.cloud to the .condarc file and as a channel in an existing conda command?
Please refer to the Authenticating Anaconda section in the Quickstart guide.
Setting up and managing payments and billing#
How do I view my subscription information?
From your profile in the top-right corner, navigate to your Profile, then click Subscription Details.
How do I manage my subscription?
On your Billing & Invoices page, click Go to Stripe Billing Portal. In Stripe, you can add a payment method, update your billing address, download an invoice, or change your plan.
How do I cancel my subscription?
From your profile in the top-right corner, navigate to your Profile, then click Subscription Details. Click Cancel Subscription.
On the following screen, click Cancel Subscription. Requesting cancellation will initiate revoking any subscription-based access on your account.
Will I get a notification of my cancellation?
You will receive a confirmation email of your unsubscription.
What happens to my current account when I cancel my subscription?
You will have access to Anaconda until the end of the paid period, that being the end of the month if you purchased a month’s subscription.
How do I access my payment information?
From your profile in the top-right corner, navigate to your Profile, and then click Billing & Invoices.
How do I change or add credit card information?
On your Billing & Invoices page, click Go to Stripe Billing Portal. In Stripe, click the edit icon to modify your credit card on file, or click Add payment method to add a new card.
How do I change billing managers and my payment method?
Complete the following steps as an admin:
Navigate to your Organizations page, then select your organization. From the Users tab, you can assign a new billing manager by clicking the action icon in the Actions column and selecting Assign as Billing Manager.
On your Billing & Invoices page, click Go to Stripe Billing Portal. In Stripe, click the edit icon to modify your credit card on file, or click Add payment method to add a new card.
How can I get my payment history?
You can see your payent history in one of two ways:
Check the inbox of the email address associated with your Anaconda account, as well as the spam folder.
On your Billing & Invoices page, click Go to Stripe Billing Portal. In Stripe, you can see past payments under Invoice history.
If you have paid for Anaconda but have not received any email confirmation for your purchase, please submit a ticket.
How long does it take to see a payment posted?
Approximately 5-10 business days after payment confirmation, depending upon the bank.
What happens if my credit card is breached?
Please change your credit card details on your profile. From your profile in the top-right corner, navigate to your Profile, and then click Billing & Invoices.
Who hosts my credit card data?
Stripe. Anaconda does not host your financial data.
What company shows up on my bank statement?
Stripe. Anaconda will show in the description.
When will I be billed, monthly or yearly?
For monthly subscriptions, you will be billed a prorated amount for the current month and on the 1st of every month thereafter.
For yearly subscriptions, you will be billed exactly one year from the date you purchased your current subscription.
Is my membership prorated?
Yes, based on the date of purchase. For example, if you are billed on December 5, you have been charged for the prorated amount between December 5 through December 31.
If I cancel mid-month, how long will I have access to the platform?
You will have until the end of the canceled month.
How do I change my subscription duration, i.e. switching from monthly to annual or annual to monthly?
On your Billing & Invoices page, click Go to Stripe Billing Portal. In Stripe, click Update plan. Select either Monthly or Yearly, then click Continue. On the next page, click Confirm.
Do I have to have a credit card on file?
Purchases require an active and valid card on your profile.
What is your refund policy?
We do not offer refunds or exchanges.
Will I get a receipt?
Yes, we will email your receipt after purchase to the email address associated with your profile.
How do I delete my personal data?
You can request the deletion of your personal data anytime by navigating to the Privacy & Security page and clicking Delete Data.
Anaconda community#
How do I report suspicious activity on the platform?
You can report any suspicious activity by submitting a ticket.
How do I report a bug?
You can report bugs or any other errors to our anaconda-issues repo.