Frequently asked questions


Questions regarding installers & packages, conda, or Navigator

For any questions regarding installers and packages, please refer to Individual Edition Troubleshooting.

For help with conda, please refer to our conda documentation.

For help with Navigator, please refer to our Navigator documentation.

Getting started with Commercial Edition

What is Commercial Edition?

Anaconda’s open-source package distribution and management optimized for commercial use and in compliance with our Terms of Service.

What changes from Individual Edition to Commercial Edition?

Users will download packages from a new commercial repository. This repository will have a new URL and a token for access.

Can I still keep my Individual Edition account?

Yes, as long as your Individual Edition account is used for non-commercial activities.

Does my personal email address associated with my account follow me to my corporate membership?

It can, but we recommend using your corporate email so your admin can track all tokens in use.

Setting up and managing your Commercial Edition account

How do I verify my account?

Accounts will be verified through a link sent to the account email address.

What happens if I do not receive an email verification?

Ensure the email did not go to your spam folder. If it is not there either, please submit a ticket.

What happens if I get an error after clicking the verification link?

Please submit a ticket for account-related questions.

How do I reset my password?

From your profile in the top-right corner, navigate to your Profile Settings, and then click Account Settings. Once you have reset your password, click Save.

If you are unable to access your account, click on Forget your Password? on the sign in page. Enter the associated email address to receive a link to reset your password.

Does my password expire?

Never!

Setting up and managing your Commercial Edition profile

How do I access my profile?

Your profile is located in the top-right corner of your dashboard, indicated by a person icon.

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How do I add a profile picture to my profile?

Currently adding a profile picture to your profile is not available. This functionality will be part of a future release.

How do I manage my marketing email preferences?

You can update your opt-in or opt-out preferences by navigating to Privacy & Security under your Profile Settings. Once there, click Manage Email Preferences.

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The Manage Email Preferences page will open in a new tab. Make any changes you’d like, and then click Update My Preferences to save.

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How do I change my industry and company size?

You can change your industry and company size by navigating to Account Settings under your Profile Settings. Once there, update your details under the Industry and Company Size cells, and then click Save Changes.

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How do I assign a new account admin?

Complete the following steps as an admin:

From the Subscriptions page, click on the Organizations tab and select your organization. From the Manage Members tab, you can assign a new account admin by clicking the Assign Roles button in the Actions column and selecting Assign as Account Admin.

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The person you’ve assigned to account admin will receive an email notifying them that their role has been changed.

Authenticating Commercial Edition

What happens if I lose my token?

You can request a new token by navigating to Subscriptions under your Profile Settings. Once there, click the Request New Token button. You will receive a new access token in an email shortly thereafter.

Note

Requesting a new token will revoke and deactivate your existing token’s access. Please make sure to reconfigure your .condarc file after replacing your private token.

Do I ever need to update my access token?

If you are transitioning from an individual user license to a site license, you will need to update your access token.

What if I need multiple access tokens, say, for a team of users?

For now, you need to create a new account to obtain a new access token.

What happens if someone else uses my token?

You can request a new token by navigating to Subscriptions under your Profile Settings. Once there, click the Request New Token button. You will receive a new access token in an email shortly thereafter.

Note

Requesting a new token will revoke and deactivate your existing token’s access. Please make sure to reconfigure your .condarc file after replacing your private token.

How do I prevent unauthorized access?

Keep your access token private and secure.

What do I do if my access token does not work?

Please submit a ticket for account-related questions.

Setting up my access

Can I add support to my subscription?

Yes. This is done via a sales agreement. Please contact sales at sales@anaconda.com.

How do I obtain my access token?

A private token will be sent to the email address you provided once you have subscribed.

How do I activate my account?

If you have not downloaded Anaconda installers yet, you can get them here. To authenticate Commercial Edition, please refer to the Authenticating Commercial Edition section in the Quickstart guide for detailed instructions.

How do I add repo.anaconda.cloud to the .condarc file and as a channel in an existing conda command?

Please refer to the Authenticating Commercial Edition section in the Quickstart guide.

Setting up and managing payments and billing

How do I view my subscription information?

From your profile in the top-right corner, navigate to your Profile Settings, and then click Subscriptions.

How do I upgrade my subscription?

From your profile in the top-right corner, navigate to your Profile Settings, and then click Subscriptions. At the top of the page, click Upgrade Subscription. You will be taken to the purchase page.

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How do I cancel my subscription?

From your profile in the top-right corner, navigate to your Profile Settings, and then click Subscriptions. At the bottom of the page, click Update My Subscription.

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On the following screen, click Cancel Subscription. Requesting cancellation will initiate revoking any subscription-based access on your account.

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Will I get a notification of my cancellation?

You will receive a confirmation email of your unsubscription.

What happens to my current account when I cancel my subscription?

You will have access to Commercial Edition until the end of the paid period, that being the end of the month if you purchased a month’s subscription.

How can I access my payment information?

From your profile in the top-right corner, navigate to your Profile Settings, and then click Billing Information.

Can I change the credit card information?

You have the option to add more than one card saved to your account.

How do I change billing managers and my payment method?

From the Subscriptions page, click on the Organizations tab and select your organization. From the Manage Members tab, you can assign a different member the role of billing manager by clicking Assign Roles in the Actions column.

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From the Manage billing tab, you can update your payment method.

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How can I get my payment history?

Please check the inbox of the email address associated with your Commercial Edition account, as well as the spam folder.

If you have paid for Commercial Edition but have not received any email confirmation for your purchase, please submit a ticket.

How long does it take to see a payment posted?

Approximately 5-10 business days after payment confirmation, depending upon the bank.

What happens if my credit card is breached?

Please change your credit card details on your profile. From your profile in the top-right corner, navigate to your Profile Settings, and then click Billing Information.

Who hosts my credit card data?

Stripe. Anaconda does not host your financial data.

What company shows up on my bank statement?

Stripe. Anaconda will show in the description.

When will I be billed, monthly or yearly?

For monthly subscriptions, you will be billed a prorated amount for the current month and on the 1st of every month thereafter.

For yearly subscriptions, you will be billed exactly one year from the date you purchased your current subscription.

Is my membership prorated?

Yes, based on the date of purchase. For example, if you are billed on December 5, you have been charged for the prorated amount between December 5 through December 31.

If I cancel mid-month, how long will I have access to the platform?

You will have until the end of the canceled month.

How do I change my subscription duration, i.e. switching from monthly to annual or annual to monthly?

Change your subscription duration by submitting a ticket.

Do I have to have a credit card on file?

Purchases require an active and valid card on your profile.

What is your refund policy?

We do not offer refunds or exchanges.

Will I get a receipt?

Yes, we will email your receipt after purchase to the email address associated with your profile.

How do I delete my personal data?

You can request the deletion of your personal data anytime by navigating to Privacy & Security under your Profile Settings. Once there, click Delete Data.

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Commercial Edition community

How do I report suspicious activity on the platform?

You can report any suspicious activity by submitting a ticket.

How do I report a bug?

You can report bugs or any other errors to our anaconda-issues repo.